Information including but not limited to the following is gathered when you contact us, and/or when you attend a class or assessment/treatment session:
• Personal details and contact information
• Lifestyle and demographic data
• Medical history
• Other information relevant to customer service/surveys/promotions
In line with our professional standards we are legally required to hold and securely store record-keeping (client treatment notes, assessment details, consent forms, health screens) for a minimum of eight years; and diaries (class and appointment bookings) for a minimum of two years. Following this, our records are destroyed in line with professional standards set out by the Health Care & Professions Council, and Chartered Society of Physiotherapy.Use of information
Information we collect may be utilised in line with professional requirements and responsibilities, for improving our services, customer relations, updating our website, and for marketing strategies. From time to time we may contact you with promotional offers and/or with updates and information about our services. You are able to opt out of these updates by unsubscribing at any time.
We do not sell, trade or transfer personal information by which you can be identified to any third parties. We may need to share your information with other health care professionals, providers and services, and/or insurers with your prior consent.
In some circumstances we may deem it necessary and appropriate to disclose your information to comply with the law or a Governmental body, or in order to protect the rights, property, or safety of ourselves or other members of the public, and in enforcing our own policies.
You have the right to access information we hold about you at any stage under the Data Protection Act. You also have the right to withdraw your consent for treatment and/or holding information about you at any time during or after accessing any of our services. Should you wish to action either of these circumstances, please contact firstname.lastname@example.orgSecurity
In order to safeguard and secure information gathered as part of business operations, we maintain appropriate physical, electronic and administrative procedures. However, no data sent over the internet can be guaranteed to be totally secure, and in consenting to the use of our services and business operations, you acknowledge and accept a degree of risk.