Terms & Conditions
Introduction
These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully.
We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions of Sale”. In ticking that box, you will be accepting the terms set out here.
We are based in the UK and our Terms of Purchase are governed by UK legislation., and our digital documents can be downloaded worldwide.
The Terms of Use for our Site and our Privacy Statement can be found on separate pages.
It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.
Purchase for Services
The details of each specific service and the terms of delivery associated with it are described on each page of the website and delivered in accordance with these terms. You should review those terms in detail before purchasing.
If you purchase as a consumer, rather than a business, then should you change your mind following your purchase, you are entitled to a refund within the first 14 days, as long as that service has not begun. Should you receive any element of the service prior to requesting a refund then any refund will be issued pro-rata for the services provided. An additional administrative fee of £25 may apply.
Services which have been completed are not entitled to receive a refund; such as in the case of attending an appointment (online or in person). In this instance, an appointment which has been attended is considered a completed service, and is not eligible for a refund.
Purchase Terms for Classes
We offer a wide range of in person and online classes.
Please ensure that you attend the class at least 5 minutes prior to the start of the class so that any modifications can be discussed and so that you can obtain key information about the class prior to starting.
Anyone attending later than five minutes after the start time may not be permitted entry to the class for their own safety and for the safety of, and to preserve the enjoyment of, other attendees. This remains at the discretion of the instructor. Fees for classes when there is late attendance will be forfeited.
Before taking part in any of our classes you must ensure that you wear suitable clothing including footwear as per booking email instructions, have a safe environment to exercise in (if taking part online) and you are free from injury and in good health. You will also need to have completed the health screen/consent form prior to participation. It remains your responsibility to update the instructor and Core Restore Physio & Fitness with any changes to your health and function.
If you have any health concerns, injuries or longstanding medical conditions you must notify the instructor at the beginning of the class and follow the modifications advised throughout the class.
If at any point during the class you feel unwell or light-headed you must stop exercising immediately and request assistance from the instructor.
You have the option to purchase classes on an individual basis or as a block of classes.
Should you make a block purchase you will receive credits for future classes. All credits must be used within the half-term purchased, as per invoice dates. Should you wish to cancel a class or non-attend, you are able to book an alternative class within the half-term of purchase, providing there is space for you to do so.
Credits will forfeited for cancellations or non-attendance, except where medical reasons preclude attendance, though this remains at the discretion of the instructor, and/or Core Restore Physio & Fitness. Refunds are available in accordance with your statutory rights.
Core Restore Online
We are proud of our membership area, including Core Plus, Core Pilates and our online courses, and the results which our clients achieve from them.
If you make a purchase from Core Restore Online, you are purchasing instant access services which may include, but not be limited to: a digital PDF file which you can then download and save to your device, videos which you are able to access and view as part of your membership or course. As you receive these files and videos instantly you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs. Your other statutory rights to a refund remain in place in the usual way.
Core Restore Online purchases do not come with any additional bespoke or continuing support. If you would like ongoing 1:1 advice please enquire about our 1:1 services.
Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you are free to use the downloads or videos digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit or share any of our products with third parties.
Should you have any problems with downloading your files or videos or be unable to access these please email us, placing ‘Tech Query’ in the subject field and send your email to info@core-restore.co.uk
Please note that for Core Plus and Core Pilates only, monthly and annual membership subscriptions automatically renew on their anniversary date, using the same payment method utilised at the time of purchase. Should you wish to cancel at any time, please do so via your membership account management page www.core-restore.co.uk/account/
Online courses are one-time purchases are therefore not renewable items, and will not renew automatically.
Purchase Terms for Customised Products
If you would like to purchase one of our customised products you will be able to do so by Core Restore Online. These currently include:
Mum2 Be – online course, evergreen purchase
Restore Rebalance – online course & Digital PDF. Run at certain times of the year
Nutrition for Runners – Digital PDF, evergreen purchase
Once you have purchased, you will receive a customised PDF or online login which outlines the products to be used and which is tailored to your needs and desired outcomes. The customised plan or login details will be sent to you via email to the email address which you registered to make the purchase.
The Mum2Be will deliver evidence-based practical pregnancy and labouring Women’s Health content under Physiotherapy & Nutrition scope of practice, including pregnancy and post-natal specific fitness, digital PDF downloads and Pilates workouts.
Nutrition For Runners delivers an eight-week nutrition plan and accompanying recipes in digital PDF downloadable formats.
Restore Rebalance six-week Healthy Living Course will include weekly PDF digital downloads, closed community Facebook Group and weekly live online sessions.
With the exception of Restore Rebalance, these products do not come with any additional bespoke or continuing support. If you would like ongoing 1:1 advice please enquire about our 1:1 services.
As these products are customised and include instant access products, once you have made your purchase you will not be entitled to a refund if you change your mind. Your other statutory rights to a refund remain available.
Should you consider that you do have grounds for a refund or you have any other questions in respect of your order please email info@core-restore.co.uk
Purchase Terms for Physical Products
We have worked hard to create products of high quality. For the individual detail and specification of each product, please see the product description which accompanies each product listing.
Please note that we take all reasonable steps and care to ensure that all details, product descriptions and prices of products are accurate. Although we aim to keep this information as up-to-date as possible, it may not reflect the availability position at exactly the moment you place an order.
Images of products on our Site are for illustrative purposes only. We make every effort to ensure that images are captured and displayed accurately but we cannot guarantee that the products are displayed accurately on your device. The products that you order and the packaging of the products may vary from the images on the Site.
Cancellation Rights
n circumstances where you have already received your products, you will be required to package up the item and return it (at your own cost, if product was sent via post). All products must be returned in their original packaging and condition, plus any additional packaging for returns.
We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you.
Following receipt of the returned products we will arrange for a refund to be returned to you via BACS or PayPal. Please allow up to 14 days for the refund to show on your bank statement. You will receive a refund for the price paid for the product (and the original delivery charges if applicable) but you will not receive a refund for the cost of returning the product to us.
You must return the products within 14 days of the cancellation being confirmed. If you need to return your products via post, please email info@core-restore.co.uk to receive confirmation of a postal address
If we have not yet dispatched the product before you cancel then we will process your refund within 14 days of your cancellation.
If you only cancel the order in respect of some and not all of the products ordered then you will not receive a refund in respect of the delivery charges.
Exclusions
Please note that whilst we provide refunds in accordance with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, as set out above, as permitted by that legislation, we are unable to accept refunds of the following:
1.Items which cannot be returned for health and hygiene reasons, unless the returned to us unused and in a fully resealable condition with all hygienic seals in place and unbroken;
2.Items which are personalised or made to your specification;
3.Products which are liable to deteriorate or expire rapidly.
Faulty Goods
Nothing in these terms affects your legal rights in respective of products which are defective or not as described.
If you think a product is defective or mis-described then please email info@core-restore.co.uk with a detailed description of the fault and, if possible, photographs of any wear and tear or similar damage to the products. Please also request an address where products can be returned, if not in person.
All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund.
Faulty goods will be replaced with a like for like replacement where possible.
If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund. If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.
Pricing
The prices are as quoted on the website for each item. Prices The product pricing excludes delivery charges which will be added to the total amount.
We may change our prices at any time but changes will not affect any order in respect of which we have already sent you an order confirmation.
It is always possible, despite our best efforts, that some products listed on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge you the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our Site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.
We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Delivery
Unless you are purchasing an item on pre-order or a bespoke customisation (where in such circumstances an estimated delivery date will be provided) delivery will take place within 5 working days of the date of the order confirmation.
Our orders are usually sent out by Royal Mail Second Class Post and should reach you within a 15 day period.
If we do not deliver your product within 15 calendar days or within the other time period agreed between us, you may contact us to cancel your order. We are not responsible for delays outside of our control. We will contact you as soon as possible to let you know of any delay which may occur to your order and we will take steps to minimise the effect of the delay.
If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.
Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.
Please note, International Delivery of Physical Products is not available
Warranty and Liability
We warrant to you that any product purchased from us will, for at least a period of six months from the date of delivery, be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.
We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.
Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.
We do not exclude or limit in any way our liability:
1. For death or personal injury caused by our negligence;
2. Under section 2(3) of the Consumer Protection Act 1987;
3. For breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979;
4. For fraud or fraudulent misrepresentation; or
5. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Additional Circumstances
Should you consider that you have grounds to obtain a refund which are not set out above you should email info@core-rstore.co.uk to set out your refund request.
All refunds are provided in accordance with your statutory rights.
Law and Jurisdiction
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.